Quick answer
Use this workflow when you need to create a purchase order manually in Logentic, then receive the products when they arrive at the warehouse.
Tip
If the purchase order already exists, start with How do I receive a purchase order? instead.
Before you start
Confirm the destination warehouse.
Confirm the supplier.
Make sure the products are already linked to the supplier. If not, use How do I link products to a supplier? first.
Have expected products and quantities ready.
Know where the stock should be stored, such as bin, pallet, double pallet, storage location, lot, or container.
Create the manual purchase order
Go to Purchase Orders.
Open Purchase Orders from the submenu.
Select Create purchase order.
Select the supplier.
Select the destination warehouse.
Add the products to the purchase order.
Enter the expected quantity for each product.
Review supplier, warehouse, products, and quantities before saving.
Save or create the purchase order.
What good looks like: the purchase order appears in the Purchase Orders dashboard and can be opened from Details or Receiving Details.
Receive the purchase order
In Purchase Orders, find the purchase order you need to receive.
Open Receiving Details.
Confirm the warehouse, supplier, and expected products.
Start the receiving activity when your team is ready to receive the stock.
Validate or assign the receiving lane if Logentic asks for it.
Scan or select the product received.
Choose where the stock should be stored.
Select an existing container, or create the container if your team’s workflow requires it.
Enter the received quantity.
Use the visible receiving or putaway action to add the units to the selected container.
Repeat for each product on the purchase order.
Before completing, document any quantity, product, supplier, or container discrepancy.
Common blockers
Issue | What it means | What to do next |
Product is not available to add to the PO. | The product may not be linked to the supplier yet. | Use How do I link products to a supplier? or contact a supervisor. |
Receiving quantity does not match what arrived. | The physical shipment and purchase order do not match. | Pause completion and document the discrepancy before receiving the item as complete. |
Container or location is unclear. | The stock may be going to the wrong physical location or storage container. | |
The purchase order is missing after saving. | Filters, date range, or supplier search may be hiding it. | Use How do I find and review purchase orders? before recreating the PO. |
When to contact Logentic
Contact Logentic
Contact us before completing the receiving workflow if product, quantity, supplier, warehouse, or container information does not match the physical shipment.
Purchase order identifier.
Supplier and warehouse.
Products/SKUs affected.
Expected quantity and received quantity.
Storage location, lot, or container involved.
Screenshot of the current receiving screen if safe.
Exact error message and timestamp.
Contact options
Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call +1 438-256-9777 for an urgent launch, warehouse, or fulfillment blocker.