Returns & Claims
Create returns, inspect returned items, manage return settings, and handle claims.
By Max1 author10 articles
How do I file a claim for a lost or misdelivered package?Context When a package is lost in transit, never moves from its initial location, or is delivered to the wrong address, you may need to file a claim with the…
How do I generate a new shipping label for a Return To Sender or failed delivery?Context Sometimes orders need to be reshipped when they are returned due to failed delivery attempts or when customers don't pick up their packages. Merchants need to generate new shipping…
How do I generate a return shipping label?Context Merchants often need to generate return shipping labels for customer orders. Currently, this requires contacting Logentic support to create the label, though this process will be automated in the…
Troubleshooting Exchange Order Processing IssuesWhen processing exchange orders, you may occasionally encounter issues like: Infinite loading screen when creating an exchange Error message stating "Oops something went wrong..." Exchange order creation not completing How…
How do I create or find a claim form?Quick answer Use this article when a package is lost, damaged, delayed, or needs a carrier claim. At a glance What you are doing What you need Good result Contact…
How do I create a return automation?Quick answer Use this article to create a return automation from Return Order Automations . Common use cases Admin: Create a return rule with one or more conditions and actions.…
How do I review return settings and return reasons?Quick answer Use this article to review return settings and the list of return reasons for a warehouse. Common use cases Operations manager: Check whether self-returns and return labels are…
How do I inspect and complete a returned item?Quick answer Use this article to inspect a returned item after it arrives at the warehouse. Common use cases Warehouse operator: Confirm whether the returned item passes or fails inspection.…
How do I create a return?Quick answer Use this article to create a return request from Manage Returns . Common use cases Customer support coordinator: Create a return request after a customer asks to send…
How do I find and review returns?Quick answer Use this article to find return requests and review their current state in Manage Returns . Common use cases Warehouse lead: See which returns are pending, approved, completed,…