In this article, we'll help you troubleshoot common errors you might run into with your Instagram account in Loomly:
Having trouble connecting your Instagram account? You can take a look here for troubleshooting tips.
1. Troubleshooting and best practices
For Loomly to access your social accounts, it requires access tokens which authorizes Loomly to publish on your behalf. Access tokens are provided by the social media network when you connect your account through an industry-standard process called OAuth
These access tokens might expire for several reasons:
Your social media credentials have been updated.
The lifespan of an access token determined by the social media platform has passed. Loomly notifies you 7 days in advance when access tokens are about to expire.
Loomly losing permissions to publish such as revoked permission settings or the connected profile no longer having Admin access.
Social media platform updates.
This is why you might have to reconnect your social accounts from time to time.
For Instagram, we recommend reconnecting accounts every year as access tokens will expire after a year.
Access tokens can also become invalidated for the reasons listed above, so we recommend reconnecting your accounts if there are any changes made to your Instagram account.
2. Instagram common error
Error: An unknown error has occurred
Usually, this is usually a temporary error. Please try rescheduling the post for a later time.
3. How can I manually publish a failed post?
Go to the post you'd like to manually publish in the Loomly mobile app
Go to Publish Details
Select Republish to Instagram
Scroll down, then select Republish to Instagram
Select Feed
Select the media file(s). If you need to publish a carousel post, you can hold down the first image/video, then click the remaining images and videos you'd like to publish within the carousel
Select Next
Select Next
Paste the caption. Add any tags and locations if you would like
Then press Share to post to Instagram!
You can then head back to the Loomly app if you need to do anything else in Loomly.
4. Reconnect & revoke access
To reconnect your Instagram account
Go to your Calendar Settings > Social Accounts and disconnect your Instagram account by hitting the red X
You will then be prompted to log in to Instagram again, and this should reset the connection.
Here are a couple of tips:
You can use Manage Social Accounts to disconnect, refresh, and connect Social Accounts.
You can also view which Social Accounts require attention due to failures or expiration from here.
Finally, you can go directly to Post Builder to connect any channels with a failed or expired connection.
To Revoke access from Facebook
Go to Facebook.com > Settings & Privacy > Settings > Business Integrations > remove Loomly from your list of authorized apps.
Return to the Social Accounts tab of your calendar Settings page in Loomly, and remove your Facebook connections by clicking the red 'x' then reconnect your Facebook account to Loomly with the green CONNECT button
A new Facebook window will pop up, prompting you to grant permissions to Loomly. Accept all permissions asked by Facebook, including those related to your Profile (this is necessary since Loomly access Pages through your Profile, as mentioned earlier).
You will be taken back to Loomly where you can select which Facebook Page you want to connect your calendar to in a dropdown menu.
📝 Notes:
You will need to refresh connections to Facebook and Instagram accounts for each calendar as this will disconnect the connections all calendars you have connected.
You can complete reconnecting all Facebook and all Instagram accounts for each calendar from the hyperlinks provided.