There are some items we won’t cover:
Any prohibited items (see ‘Is there anything I can’t store?’)
Damage caused by the inclusion of liquids, perishable goods or any of the prohibited items listed
Electrical or mechanical damage to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage
For any goods which have a pre-existing defect or are inherently defective
Fragile items that are not able to be packed into boxes, such as mirrors, frames, lamps, or artwork such as sculptures and paintings
Passports, credit or debit cards or important documents (including passports, tenders, share and option certificates)
Jewellery, watches, trinkets, precious stones or metals.
Fragile items such as crockery that have not been adequately packaged inside a box with sufficient bubble wrap or packing paper
Items not packed into double-walled cardboard boxes (excluding furniture items that can’t fit inside a box)
Incidental damage or loss
Any poorly packed items that you have packed (we would recommend selecting if you haven't selected our packing service)
You can find out more about how our contents cover works here.