Introduction
Email communication is a powerful tool for engaging your users and keeping them informed about the latest updates, missions, rewards and referral opportunities.
Here's what you can do:
view the various scheduled e-mails
preview them in mobile / desktop format
activate / deactivate them according to your needs
💡 Want to send your emails from Klaviyo or Brevo ? Follow our guides!
Emails
Here are the eleven e-mails that are sent automatically :
1. New mission
This e-mail is generated when a new mission is activated and the "Would you like to inform all your users of this new mission? An e-mail to notify them will be sent" is ticked.
2. Points earned
This e-mail is automatically generated when a mission is successfully completed.
3. Reward reminder
This e-mail is generated when a user has earned enough points to obtain a reward.
4. Rewards
When a user redeems points for a reward, an e-mail is sent.
5. Refer a friend
The email containing the referral link is triggered when a customer recommends your brand to a friend. This e-mail is sent directly to the recommended friend (only if he or she has never placed an order).
6. Referral reminder
The referral reminder email is sent 24 hours before the expiry date, directly to the referred friend if he/she has not made a purchase since receiving the referral email.
7. Referral validated
This e-mail stream is activated when a referred friend makes a purchase, and is then sent to the referring customer.
8. Attribution delay
This e-mail is sent when a customer places an order. Points are calculated on the basis of the order amount, excluding tax and shipping costs.
9. Product test: validation
This e-mail is sent when you accept a product test request from a user.
10. Product test: refusal
This e-mail is sent when you refuse a product test request from a user.
11. Tier reached
This e-mail is sent when a user reaches a new VIP tier.
Email preview
In your Loyoly backoffice, go to the Communication - Emails tab.
From this section, you'll find all the emails that are sent automatically. You can preview them by clicking on the desired email in desktop or mobile version.
The e-mails contain simple variables such as your customer's first name, the number of points earned or the name of the mission completed.