Here’s the good news: your money is coming!
This article explains how and when LuggageHero issues partner payouts, what can affect timing, and how your partner level may make you eligible for monthly payouts.
Purpose
To outline payout timing, schedules, and conditions for partners receiving funds from LuggageHero.
Applies to
Platform: LuggageHero Partner Dashboard
Audience: Active Partner Locations and Organization Owners
1. Quarterly payout schedule
LuggageHero processes partner payouts on the 7th of each quarter:
7th of January
7th of April
7th of July
7th of October
Each payout includes all completed payments from the previous three months.
After processing, funds typically arrive in your bank account within 5–10 business days.
2. Monthly payouts for higher partner levels
Partners with a higher Hero level may qualify for monthly payouts instead of quarterly ones.
Eligibility depends on:
Your partner level and booking volume
Registering walk-in bookings with your HeroCode
A consistent, incident-free record
Verified and active payout information
Partner levels are reviewed periodically. Maintaining a strong performance may make you eligible for faster payouts.
3. Review your payout settings
To receive payouts, make sure you’ve:
Added and verified a payout method
Confirmed that your bank account is active and matches your payout currency
You can review or update your payout details anytime under:
Dashboard → Your Payout Methods
If you manage multiple listings, your earnings are usually sent as a single combined payout.
You can view individual location earnings under:
Dashboard → Billing
4. Weekend or holiday delays
Banking systems don’t process transactions on weekends or public holidays.
If your payout date falls on a weekend, it will be processed on the next business day.
If your payout still hasn’t arrived after 10 business days, check your bank’s processing timeline or review your payout method in your dashboard.
5. Timing and transfer reviews
All transactions may be reviewed before being sent.
LuggageHero conducts these reviews to:
Prevent fraud or suspicious activity
Ensure compliance with financial regulations
If a review occurs, your payout may be temporarily delayed or paused, and additional verification (such as business or identity confirmation) may be requested.
6. Fees that may apply
While LuggageHero does not charge partners for payouts, some banks or financial institutions may apply a small transfer or currency conversion fee.
These charges depend on your bank’s policies and are outside of LuggageHero’s control.
7. Locations without automatic payouts
If your country is not yet supported by our payout provider (Stripe):
Your payments are still recorded and tracked under your profile.
We’re continually expanding automatic payout support to new regions.
8. If you’ve never received a payout
Before reaching out or expecting your first payout, confirm:
You have added a payout method to your account.
Your payout method has been verified.
You’ve had at least one completed booking before the latest payout date.
Summary
Standard payouts are issued quarterly on the 7th of January, April, July, and October.
Higher partner levels may qualify for monthly payouts.
Payouts take 5–10 business days to reach your bank after processing.
Verify your payout method and bank details to avoid delays.
Keeping your payout details accurate and maintaining strong performance ensures faster, smoother, and more consistent payments.