Since email security settings are usually managed at the organization level, you will likely need to reach out to your IT department or network administrator.
What to tell them:
"Hi IT Team, I am using Lumiq but I am not receiving their system emails. Could you please add the following email addresses and domains to our organization's email allowlist so their messages can bypass our spam filters?"
The LumiQ Allowlist Information
Please provide your IT department with the exact addresses and domains listed below.
Specific Email Addresses:
accounts@email.lumiqlearn.com- For transactional emails like ‘Password Reset Link’ or ‘LumiQ Invite from your company’updates@email.lumiqlearn.com- For emails like CPD and CPE 'Quiz and Assessment Reminders'newsletter@email.lumiqlearn.com- For emails like the monthly 'LumiQ Listener'hello@email.lumiqlearn.com- For emails like 'How to Get Started on LumiQ'
Email Domains: (Note for IT: The asterisks indicate wildcards)
*@lumiqlearn.com*@email.lumiqlearn.com*@mail.lumiqlearn.com
For a comprehensive allowlist, visit this page.
Still Having Trouble?
If your IT team has added these addresses to your allowlist and you are still experiencing deliverability issues, please reach out to our support team via the chat icon in the bottom corner of your screen, and we will be happy to investigate further!