General
Within this collection, you will find everything you need to know about how LumiQ works, how to get up and running on the platform and how to navigate your account profile.
How to Join Your Company’s LumiQ Plan by Creating an AccountIf your company has a LumiQ subscription, you can join it in just a few steps.
How to Set Up Your LumiQ Account - By InvitationActivating your B2B LumiQ account.
Getting Started & Earning Your CPD (Canada)This article will walk you through the steps necessary to earn your CPD. This is done by listening to an episode and completing the quiz
Getting Started & Earning Your CPEThis article will walk you through the steps necessary to earn your CPE. This is done by listening to an episode and completing the quiz
Getting Started & Earning Your CPD (Intl.)This article will walk you through the steps necessary to earn your CPD as an International user.
How to Leave Episode FeedbackYour feedback helps us make LumiQ better. Here’s how to quickly rate an episode and share your thoughts right from the app.
How to Browse the LibraryHere’s a quick guide to browsing episodes effectively.
How to Redeem and Play an EpisodeReady to start earning CPE? Here’s how to redeem and begin listening right away.
How to Complete a Chapter QuizHere’s how to find and complete a quiz right from the episode page.
Log In TipsStruggling to sign in? Here are some helpful tips to get you back on track with your email, password, and general login guidance.
Reset Your PasswordA guide on how to reset your password
Log In issuesThis article will assist you with logging into your LumiQ account.
How to Update My Email AddressHow to update your email address on our web app
How to Cancel My Subscription
How to Delete My Account
How to Change my Designation
How to Add a Recovery Email on LumiQAdd a recovery email to keep access to your LumiQ account and CPD/CPE history if you lose your work email.
Account Recovery with a Recovery EmailUsing the recovery email to regain access to LumiQ and your CPD/CPE history if you lose your work email.