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Why do I need to keep signing back into BEAM?

Updated over 2 months ago

If you need to sign back into BEAM frequently, such as when the plugin is closed or a project file is re-opened, this is likely caused by an issue with your credentials file.

To reset your credentials file:

  1. Locate and delete your BEAM license file here:

    1. Windows - {USER}\AppData\Roaming\Lunacy Audio\BEAM\credentials.dat

    2. Mac - Users/{USERNAME}/Library/Application Support/Lunacy Audio/BEAM/credentials.dat

  2. Open your DAW and load BEAM as a plugin.

  3. Enter your Lunacy credentials to reactivate.

If you continue to experience issues, you may have an issue with your folder permissions where your credentials file is stored. Please ensure the {USER}\AppData\Roaming\Lunacy Audio\BEAM\ folder is not set to Read-Only by right-clicking the BEAM folder, selecting properties, and ensuring the Read-Only checkbox is not ticked.

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