Unfortunately, identity theft can occur as a result of online banking breaches. It is important to remain calm despite the unpleasant situation. If you discover that you have been a victim of an online banking breach, please follow these steps:
What to Do Immediately
1. Block Your Cards
Start by blocking all your cards to prevent further unauthorized use.
2. Contact Customer Support
Once your cards are blocked, call our customer support. Together, we will confirm whether an online banking breach has occurred.
From there, we will take the following actions:
Revoke all logins associated with your account.
Suspend your account to secure it further.
What You Need to Do as a Customer
Block your MitID to prevent unauthorized access.
Report the incident to the police as soon as possible.
Good to Know
If you are unsure about anything, you are always welcome to contact our customer support. Together, we can review your account activity, confirm any irregularities, and implement the appropriate actions to protect your account.