How to reject or cancel a direct debit agreement

You reject direct debit agreements within the Lunar app. This means that it will not be debited this month, but will be debited normally again in the future.

Please note that rejections can only take place during what we call the "payment window". The date for when it "opens" varies, but it is generally 7 days before the end of the month. However, the window always closes on the 8th of the month - unless it's a Saturday/Sunday or a holiday, in which case the last day is the next business day.

You can reject a payment that has already been debited as long as it is within the payment window. The amount will be refunded to your account within 1-2 business days. However, this does not mean that the account can go in overdraft - there must be sufficient funds on the debit date.

If you wish to cancel a direct debit agreement, it means that the agreement will be debited this month, but not in the future. You also have this option in the app, under the direct debit agreement itself. Here you can press "cancel" on the specific agreement.

Cancellation of direct debit agreements can only be done outside the payment window - i.e., after the 7th of the month.

You can also both reject and cancel the agreement. This means that the agreement will not be debited this month or in the future.