If the document wasn't created of your Shopify order, do these steps » Then test the app with a new order again:
Steps | To Do | Explanation |
#1 | Add a customer to the order including billing address, shipping addres | An order without a customer will not trigger the documents |
#2 | Set the correct trigger to the document. For example "When order is paid" and Save the settings | Maybe you have set "Never" option to the document you want to create, you it is blocking the creation |
#3 | Log in to your SuperFaktúra account » Settings » Profile » Fill the missing data » Click Save my data button | If your business profile data is missing, the document couldn't be created, even though the triggers are set up correctly or customer is added |