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All CollectionsShopify + SuperFaktúra🤔 FAQ
Invoice was not generated in SuperFaktúra?
Invoice was not generated in SuperFaktúra?

Make sure you meet all these requirements

Updated over 3 weeks ago

If the document (invoice) wasn't generated for your Shopify order, review these must-have requirements for smooth operation » Then test it againwith a new order

Requirements

How To Fix

Explanation

#1

Customer is not missing from the order

Add a customer to the order including billing address, shipping addres

SuperFaktúra requires each invoice to have customer. If it is missing, invoice won't be generated.

#2

Triggers are set up correctly on dashboard

Set the correct trigger to the document. For example "When order is paid" and Save the settings

Maybe you have set "Never" option to the document you want to create, you it is blocking the creation of the documents

#3

Business profile informations are filled in SuperFaktúra account

Log in to your SuperFaktúra account » Settings » Profile » Fill the missing data » Click Save my data button

If your business profile data is missing, the document couldn't be created, even though the triggers are set up correctly or customer is added

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