Error code

💬 Explanation

✅ How to resolve?

1-1

App access denied: subscription not approved or app not in development mode.

Please, approve subscription to this Shopify App.

1-2

Order total price was 0. We don’t create document in this case.

Create an order with a total greater than 0.

1-3

Shopify is not connected to SuperFaktúra using your credentials.

Go to app dashboard and setup your connection using your SuperFaktúra credentials.

2-

Some order information is missing for document creation.

Try manual creation directly from the order. If the error persists, contact our support: https://forms.gle/5XgUM25YNVa27q3DA

3-

Something went wrong while preparing the document on our side.

Please contact support for assistance: https://forms.gle/5XgUM25YNVa27q3DA

3-1

Customer is missing from the order. Document creation requires a customer.

Please add a customer to the order, and try again.

4-

The API call to SuperFaktúra failed. It’s possible we’re sending incorrect data, but the issue might also be on SuperFaktúra’s side.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-403-1

SuperFaktúra API limit reached.

Please try again tomorrow using the manual creation option under Shopify → Orders, or upgrade your plan to increase your daily limit.

4-402

You don't have an active SuperFaktúra premium plan.

This integration is available only with a premium SuperFaktúra plan. Please upgrade your account to proceed.

4-1

Failed to retrieve bank accounts from SuperFaktúra.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-2

Failed to connect to SuperFaktúra.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-3

Failed to send document email via SuperFaktúra.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-4

This is a dashboard action. Failed to fetch sequences from SuperFaktúra.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-5

Failed to delete document on SuperFaktúra.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-6

Failed to mark document as paid on SuperFaktúra.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-7

Failed to create document on SuperFaktúra.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-7-1

The document wasn’t created because a document with the same numbering already exists.

Try using a unique numbering sequence, or reach out to SuperFaktúra for help: https://www.superfaktura.sk/en/