Error code

💬 Explanation

✅ How to resolve?

1-1

App access denied: subscription not approved or app not in development mode.

Please, approve subscription to this Shopify App.

1-2

Order total price was 0. We don’t create document in this case.

Create an order with a total greater than 0.

1-3

Shopify is not connected to SuperFaktúra using your credentials.

Go to app dashboard and setup your connection using your SuperFaktúra credentials.

2-

Some order information is missing for document creation.

Try manual creation directly from the order. If the error persists, contact our support: https://makeiteasy.app/contact/

3-

Something went wrong while preparing the document on our side.

Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/

3-1

Customer is missing from the order. Document creation requires a customer.

Please add a customer to the order, and try again.

3-2
​
​(Deprecated)

Currently, Order number is not supported for Variable symbol, Order no. document field, or as a merge tag. (Due to Shopify limitation)

Go to app dashboard, set ‘Variable symbol’ to ‘None’ and ‘Order no. document field’ other than Order number, and remove {{order_number}} merge tag if used, save, and retry manual creation.

3-3

Your Order ID can’t be used as the Variable Symbol because it’s either longer than 10 digits or contains non-numeric characters.

Please update your Order ID prefix/suffix to letters only, or adjust the Variable Symbol settings in the app dashboard.

4-

The API call to SuperFaktúra failed. It’s possible we’re sending incorrect data, but the issue might also be on SuperFaktúra’s side.

Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/

4-401

Invalid API credentials

Please, cross-check your connection credentials in SuperFaktúra and the app dashboard.

4-402

You don't have an active SuperFaktúra premium plan.

This integration is available only with a premium SuperFaktúra plan. Please upgrade your account to proceed.

4-403-1

SuperFaktúra API limit reached.

Please try again tomorrow using the manual creation option under Shopify → Orders, or upgrade your plan to increase your daily limit.
​
SuperFaktura has a daily API limit:

You can either:

4-1

Failed to retrieve bank accounts from SuperFaktúra.

Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/

4-2

Failed to connect to SuperFaktúra.

Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/

4-3

Failed to send document email via SuperFaktúra.

Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/

4-4

This is a dashboard action. Failed to fetch sequences from SuperFaktúra.

Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/

4-5

Failed to delete document on SuperFaktúra.

Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/

4-6

Failed to mark document as paid on SuperFaktúra.

Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/

4-7

Failed to create document on SuperFaktúra.

Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/

4-7-1

The document wasn’t created because a document with the same numbering already exists.

Try using a unique numbering sequence, or reach out to SuperFaktúra for help: https://www.superfaktura.sk/en/

4-7-2

Incomplete profile in SuperFaktúra

Please complete your SuperFaktúra profile to resolve this issue and create documents. Go to: SuperFaktúra » Log in » Profile » Fill in all required data