Error code

💬 Explanation

✅ How to resolve?

1-1

App access denied: subscription not approved or app not in development mode.

Please, approve subscription to this Shopify App.

1-3

Shopify is not connected to iDoklad using your credentials.

Go to app dashboard and setup your connection using your iDoklad credentials.

2-

Some order information is missing for document creation.

Try manual creation directly from the order. If the error persists, contact our support: https://forms.gle/5XgUM25YNVa27q3DA

3-

Something went wrong while preparing the document on our side.

Please contact support for assistance: https://forms.gle/5XgUM25YNVa27q3DA

3-1

Customer is missing from the order. Document creation requires a customer.

Please add a customer to the order, and try again.

4-

The API call to iDoklad failed. It’s possible we’re sending incorrect data, but the issue might also be on iDoklad’s side.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-402

Your iDoklad subscription has expired. Our app only works with an active iDoklad subscription.

Log in to iDoklad and ensure your subscription is active and within limits.

4-7-400

Document is created, but we couldn’t send the email of the document because no recipient was provided.

To email the document, ensure the customer has an email address or add one to the Shopify order.

4-18

Failed to create document on iDoklad.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-18-400-127

Correct VAT rates not found. OSS may be disabled or tax line titles are overridden (we use the tax line title to detect whether OSS should apply. If the title is customized or changed, we may not be able to apply the correct VAT rate for the order).

Enable OSS within iDoklad and on the app dashboard if you are selling abroad. Remove any custom tax line titles in Shopify to ensure correct VAT rates are applied. Also, make sure your country settings are correct in both Shopify and iDoklad.

4-18-400-119

OSS is available only if you're a VAT payer or Identification Person with OSS mode enabled.

Enable OSS mode in iDoklad » Settings » Company » Accounting information » OSS mode » Enable, and make sure your business is set to VAT payer or Identification Person

4-19

Failed to create sales receipt on iDoklad.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-22

Failed to post issued document payment to iDoklad.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-22-404

Document not found, so the payment status couldn’t be updated.

Please update the payment status manually within your iDoklad account for this document.