Step 1: Resolve the issue
Error code | 💬 Explanation | ✅ Solution |
3-1 | Billing address is missing for the order, we can’t create the document without this information. | Please add a billing address—it's required to generate the document. |
4-402 | Your iDoklad subscription has expired. Our app only works with an active iDoklad subscription. | Log in to iDoklad and ensure your subscription is active and within limits. |
4-7-400 | Document is created, but we couldn’t send the email of the document because no recipient was provided. | To email the document, ensure the customer has an email address or add one to the Shopify order. |
4-18-400-119 | OSS is available only if you're a VAT payer or Identification Person with OSS mode enabled. | Enable OSS mode in iDoklad » Settings » Company » Accounting information » OSS mode » Enable, and make sure your business is set to VAT payer or Identification Person |
4-22-404 | The document could not be found; therefore, the payment status could not be updated. | Please go to iDoklad and set the payment status manually for the document. |
Ensure Trigger is not set to 'Never' » Maybe, under Trigger settings you have set "Never" option to the document you want to create, you it is blocking the creation. Soo, it is not a bug, but a feature.
Step 2: Create the missing document manually
After you've succeccfully resolved the issue by yourself or with our help, manually create the missing document directly from an existing Shopify order.
If you're still experiencing issues, our customer support team is ready to assist you. We are happy to help you!