Skip to main content
All CollectionsFakturownia
Document (invoice) wasn't created in Fakturownia
Document (invoice) wasn't created in Fakturownia

You can fix it easily and quickly

Bence Badinszky avatar
Written by Bence Badinszky
Updated over a month ago

If the document wasn't created of your Shopify order, do these steps » Then test the app with a new order again:

Steps

To Do

Explanation

#1

Customer is not missing from the order

Add a customer to the order including billing address, shipping addres

An order without a customer will not trigger the documents

#2

Triggers are set up correctly on dashboard

Set the correct trigger to the document. For example "When order is paid" and Save the settings

Maybe you have set "Never" option to the document you want to create, you it is blocking the creation

#3

You have a Department set up in correctly Fakturownia account

Log in to your Fakturownia account » Settings » Company / Department » Add a department including country and VAT number of your company! » Click Save

More help below 👇👇

If your department is missing or has missing data, the document couldn't be created, even though the triggers are set up correctly or customer is added

#4

"Checking correctness of NIP" option within Fakturownia is disabled

Go to your Fakturownia settings » Account settings » Configurations » and Disable "Checking correctness of NIP" option and Save settings there

More information here

If this option is enabled, Fakturownia checks automatically the VAT ID (NIP) that is sent by the Shopify app using our Address Line 2 method. And if the format in incorrect, Fakturownia won't create and send a the document. Since most of the buyers don't enter their VAT ID in the correct format, it is recommended to disable this option.


Set up department in Fakturownia:

Option 1: If you have no department yet

  1. Log in to your Fakturownia account

  2. Go to Settings » Company / department

  3. Click "Add new department" » Set it » Don't forget to choose "Country" + "Tax ID / VAT number"

  4. Click Save

Option 2: If you already have department(s), and you want to edit

  1. Log in to your Fakturownia account

  2. Go to Settings » Company / department

  3. Click "Edit" on your selected department » Edit what you want

  4. Click Save

Did this answer your question?