Error code

💬 Explanation

✅ How to resolve?

1-1

App access denied: subscription not approved or app not in development mode.

Please, approve subscription to this Shopify App.

1-2

Failed to retrieve your department information from Fakturownia.

Go to the Shopify app dashboard » Department section » Refresh your department list. If the error persists, contact our support: https://forms.gle/5XgUM25YNVa27q3DA

1-3

Shopify is not connected to Fakturownia using your credentials.

Go to app dashboard and setup your connection using your Fakturownia credentials.

1-4

Order total price was 0. We don’t create document in this case.

Create an order with a total greater than 0.

2-

Some order information is missing for document creation.

Try manual creation directly from the order. If the error persists, contact our support: https://forms.gle/5XgUM25YNVa27q3DA

3-

Something went wrong while preparing the document on our side.

Please contact support for assistance: https://forms.gle/5XgUM25YNVa27q3DA

3-1

Customer is missing from the order. Document creation requires a customer.

Please add a customer to the order, and try again.

4-

The API call to Fakturownia failed. It’s possible we’re sending incorrect data, but the issue might also be on Fakturownia side.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-402

No active plan on Fakturownia or usage limit reached—payment required.

Log in to Fakturownia and ensure your subscription is active and within limits.

4-500

Fakturownia's server encountered an error.

Please try again your action later, or manually. If the error persists reach out to Fakturownia Support: https://fakturownia.pl/kontakt

4-1

Failed to create document on Fakturownia.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-1-1

The buyer's VAT/NIP number is in an incorrect format.

Go to your Fakturownia settings » Account settings » Configurations » and Disable 'Checking correctness of NIP' option and Save settings there. If this option is enabled, Fakturownia checks automatically the VAT ID (NIP) that is sent by the Shopify app. Since most of the buyers don't enter their VAT ID in the correct format, it is recommended to disable this option.

4-2

Failed to connect to Fakturownia.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-3

Failed to send document email via Fakturownia.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-4

Failed to update the document on Fakturownia (e.g., marking as paid).

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA

4-5

Failed to retrieve your department details (e.g., country) from Fakturownia.

Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA