If the document (invoice) wasn't generated for your Shopify order, review these must-have requirements for smooth operation » Then test it again
with a new order
or manually create the missing document directly from an existing order
Requirements | How To Fix | Explanation |
#1 | Add a customer to the order including billing address, shipping addres | Fakturownia requires each invoice to have customer. If it is missing, invoice won't be generated. |
#2 | Set the correct trigger to the document. For example "When order is paid" and Save the settings | Maybe you have set "Never" option to the document you want to create, you it is blocking the creation |
#3 | Log in to your Fakturownia account » Settings » Company / Department » Add a department including country and VAT number of your company! » Click Save | If your department is missing or has missing data, the document couldn't be created, even though the triggers are set up correctly or customer is added |
#4 | Go to your Fakturownia settings » Account settings » Configurations » and Disable "Checking correctness of NIP" option and Save settings there | If this option is enabled, Fakturownia checks automatically the VAT ID (NIP) that is sent by the Shopify app using our Address Line 2 method. And if the format in incorrect, Fakturownia won't create and send a the document. Since most of the buyers don't enter their VAT ID in the correct format, it is recommended to disable this option. |
Set up department in Fakturownia:
Option 1: If you have no department yet
Log in to your Fakturownia account
Go to Settings » Company / department
Click "Add new department" » Set it » Don't forget to choose "Country" + "Tax ID / VAT number"
Click Save
Option 2: If you already have department(s), and you want to edit
Log in to your Fakturownia account
Go to Settings » Company / department
Click "Edit" on your selected department » Edit what you want
Click Save
