The Dashboard is the home screen of the app. Every Shopify order appears here with the status of its documents in FastBill — updated in real time. If a document didn't get generated, this is where you see it, understand why, and fix it without leaving Shopify.
Search by order ID
Type an order ID into the search field and the list filters as you type.
Search works on partial matches, so you don't need the exact format. If your order ID is #344, searching for 344 will find it.
Switch between views
The Dashboard opens on All orders. Two quick views let you narrow it down:
Only successful — everything that went through
Only errors — the orders that need your attention
Reading the order rows
Every order shows one of three states.
⚫ Not yet
No generation attempt has been made — none of your triggers has run for this order yet.
Generate document — opens the manual generation modal, where you pick which document to create.
🟢 Successful
The document was generated in FastBill.
Open — opens the document, so you can view or download it.
🔴 Error
The document wasn't generated — but this is almost never a problem with your data or with the app itself. In the vast majority of cases, one small setting on your side is all it takes to fix it, and the row tells you exactly which one: you'll see the error code, a plain-language explanation, and the solution right there. No searching, no guessing.
Try again — opens the manual generation modal, where you can select any document type and generate it again
Send to support — opens the chat with the error log already attached, so you don't have to describe anything.
🤗 We're on it. Your error log goes straight to our technical team and we start working immediately. You'll always hear back from us — we stay on it until your document is created.
Email notification, only when it matters
If there were generation errors during the day, we send you a summary email. It lists the affected orders so you know to open the Dashboard. If everything went through, you don't hear from us. No email means nothing to fix.
Looking up an error code
You don't need this table to fix an error — the Dashboard already shows you the explanation and the solution on the order row. It's here if you want to look up a code you've seen, or understand what's behind it.
Error code | 💬 Explanation | ✅ How to resolve? |
1-1 | App access denied: subscription not approved or app not in development mode. | Please, approve subscription to this Shopify App. |
1-3 | Shopify is not connected to FastBill using your credentials. | Go to app dashboard and setup your connection using your FastBill credentials. |
2- | Some order information is missing for document creation. | Try manual creation directly from the order. If the error persists, contact our support: https://makeiteasy.app/contact/ |
3- | Something went wrong while preparing the document on our side. | Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/ |
3-1 | Customer is missing from the order. Document creation requires a customer. | Please add a customer to the order, and try again. |
4- | The API call to FastBill failed. It’s possible we’re sending incorrect data, but the issue might also be on FastBill side. | Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/ |
4-401 | The FastBill credentials entered in the app dashboard are incorrect. | Please check your credentials in the app dashboard under the Connect section and make sure you have an active FastBill subscription. |
4-5-1 | We detected that your FastBill account is registered as a small business, but this wasn't set on our side yet. We've now saved this setting for your integration. | This invoice wasn't generated automatically. Please generate it manually using the button below — future orders will be invoiced correctly without this step. |
4-5-2 | Your integration was marked as small business, but FastBill rejected the invoice because this no longer matches your account's current tax status. We've updated the setting accordingly. | This invoice wasn't generated automatically. Please generate it manually using the button below — future orders will be invoiced correctly without this step. |
Ensure Trigger is not set to 'Never' » Maybe, under Trigger settings you have set "Never" option to the document you want to create, you it is blocking the creation. Soo, it is not a bug, but a feature.