Step 1: Resolve the error code
Error code | 💬 Explanation | ✅ How to resolve? |
1-1 | App access denied: subscription not approved or app not in development mode. | Please, approve subscription to this Shopify App. |
1-3 | Shopify is not connected to FastBill using your credentials. | Go to app dashboard and setup your connection using your FastBill credentials. |
2- | Some order information is missing for document creation. | Try manual creation directly from the order. If the error persists, contact our support: https://forms.gle/5XgUM25YNVa27q3DA |
3- | Something went wrong while preparing the document on our side. | Please contact support for assistance: https://forms.gle/5XgUM25YNVa27q3DA |
3-1 | Customer is missing from the order. Document creation requires a customer. | Please add a customer to the order, and try again. |
4- | The API call to FastBill failed. It’s possible we’re sending incorrect data, but the issue might also be on FastBill side. | Let us know about the issue by filling out this quick form: https://forms.gle/5XgUM25YNVa27q3DA |
4-401 | The FastBill credentials entered in the app dashboard are incorrect. | Please check your credentials in the app dashboard under the Connect section and make sure you have an active FastBill subscription. |
Ensure Trigger is not set to 'Never' » Maybe, under Trigger settings you have set "Never" option to the document you want to create, you it is blocking the creation. Soo, it is not a bug, but a feature.
Step 2: Create the missing document
After you've succeccfully resolved the issue by yourself or with our help, manually create the missing document directly from an existing Shopify order.
If you're still experiencing issues, our customer support team is ready to assist you. We are happy to help you!