Step 1: Resolve the issue
Error code | 💬 Explanation | ✅ Solution |
3-1 | Billing address is missing for the order, we can’t create the document without this information. | Please add a billing address for the order, it is a required information for document generation. |
4-401 | Your entered credentials are wrong for FastBill connection. | Check your credentials in the app dashboard under the Connect section, and ensure you have an active FastBill subscription. |
Ensure Trigger is not set to 'Never' » Maybe, under Trigger settings you have set "Never" option to the document you want to create, you it is blocking the creation. Soo, it is not a bug, but a feature.
Step 2: Create the missing document manually
After you've succeccfully resolved the issue by yourself or with our help, manually create the missing document directly from an existing Shopify order.
If you're still experiencing issues, our customer support team is ready to assist you. We are happy to help you!