If the document (invoice) wasn't generated for your Shopify order, review these must-have requirements for smooth operation » Then test it again
with a new order
or manually create the missing document directly from an existing order
Requirements | How To Fix | Explanation |
#1 | Add a customer to the order including billing address, shipping addres | FastBill requires each invoice to have customer. If it is missing, invoice won't be generated. |
#2 | Set the correct trigger to the document. For example "When order is paid" and Save the settings | Maybe you have set "Never" option to the document you want to create, you it is blocking the creation |
#3 | Log in to your FastBill account » Settings » Basic Settings » Add sender name and reply-to address » Click Save | If your email sending details are missing, the document couldn't be created, even though the triggers are set up correctly or customer is added |
If you would like the automatic email sending to work, please make sure that you have set these two fields in your FastBill settings:
Log in to your FastBill account
Go to Settings » Basic settings » Scroll down to Email options section
Enter your company name (e.g.: ABC Company) » into “Sender name” field
Enter “noreply@fastbill.com” » into “Reply-to address” field
Click Save
Ready! Your emails will be sent based on your triggers.
