Help Desk and Ticketing
Capture and manage customer requests with tickets, create work orders from them, and set up ticket types, statuses and notifications.
By George1 author6 articles
- What are Tickets?Learn how Tickets in Makula help you capture and manage requests before any work orders are created.
- Create and Manage TicketsLearn how to create, edit and manage tickets, and who can do what, in Makula.
- Create Work Orders from a TicketLearn how to create one or more work orders from a ticket, and how company, assets and parts carry over, in Makula.
- Ticket Management SettingsLearn how to set up ticket types, forms, statuses, custom fields, notifications and data imports for Tickets in Makula.
- Tickets in the Customer PortalLearn how your portal users create and follow tickets, and what has changed for work orders in the customer portal in Makula.
- Tickets on the Mobile AppLearn how your team can view and work with tickets on the Makula mobile app.