To open a USD account on Roam, you must first complete the KYC process. This step verifies your identity using details such as your BVN, date of birth, and a valid government-issued ID (NIN, International Passport, Voter’s Card, or Driver’s License).
If your KYC was not approved, it may be due to one of the following reasons:
Common Reasons for KYC Failure
Mismatched date of birth: The date you entered does not match what is on your BVN or on the ID you uploaded.
Blurry or unclear images: Your ID photo or selfie was not clear enough for verification.
Incorrect upload format: You did not follow instructions—such as taking a clear selfie holding your ID for face–ID comparison.
Invalid or altered ID: The uploaded ID appeared edited, tampered with, or digitally altered.
Here are some tips on how to Get Your KYC Approved
Ensure your date of birth matches across your BVN and ID.
Upload clear, readable images where all ID details are visible.
Use good lighting when taking your selfie and ID pictures.
Clean your camera lens before capturing photos to avoid blurry images.