As a marketplace, we are always sorry to hear this and encourage all of our sellers to respond and rectify issues like this as fast as possible. Please reach out to the seller with the order number and information so they can come up with a resolution. This can be done via your buyer login or by finding the product or seller profile page and hitting the "ask a question" button. To log in or create one, go here:
This process can take a while to resolve with the shipping carrier, so please be patient. If the seller does not respond to you within 3 business days, please contact us via the chat bubble to the right below. A member of our team will step in for a resolution.
If you have ordered the "Marketplace Shipping Insurance", please contact us directly and a staff member will help out.