Buyer FAQ
Buyer FAQ
22 articles
How does "Make an Offer" work? Why can't I make offers on certain items?
How does the "Like This Product" work?
What does NM/MT, EX, VG, or even P stand for in the titles?
What does shipping cost? How fast do you ship orders?
How long will my order take to arrive?
What forms of payment do you take?
What is your return/refund policy?
My order arrived damaged, incomplete, incorrect, or may be lost. What do I do?
Where do you ship from?
Can chat help me find products on the website?
How do I know who is selling and shipping each item on the marketplace? Can I trust them?
Buyer Protection Policy
Are all products in stock?
How do I request a return, exchange, or credit?
How do I cancel an order I placed?
I have questions about products and whether they are in stock. Who do I contact?
When I order, can I place one order that has multiple sellers?
I have concerns about charges to my credit card or other credit card issues. Who do I contact?
Do you offer any coupons or discounts?
Why did I receive an email from verify@marketplace.live?
My order shows as delivered, but I cannot find it. What do I do?
What are the marketplace shipping insurance terms and conditions?