TradingCardsMarketplace.com provides this Buyer Protection Policy to help ensure a safe and reliable transaction environment. This policy outlines the steps to take when a purchased item is not delivered, arrives damaged, is significantly not as described, or is counterfeit.
The contract of sale is directly between the buyer and the seller. As such, all inquiries and claims must first be directed to the seller.
📌 Covered Situations
You may be eligible for a resolution from the seller if:
The item was not received, and no valid delivery scan exists.
The item was delivered damaged or is defective.
The item was materially misrepresented or is counterfeit.
🚫 Exclusions
This Policy does not cover:
Items marked as delivered to the shipping address on file.
Items used, worn, or damaged after delivery.
Final-sale or non-returnable items (unless misrepresented), as defined by the seller's individual policy.
Orders shipped via third-party or buyer-arranged methods.
Situations where the buyer has filed a payment dispute or chargeback with their provider. Filing such disputes voids eligibility for assistance under this Policy.
📥 How to Resolve an Issue
Step 1: Contact the Seller Directly
For any issues with your order, including delayed fulfillment, damage, or other concerns, you must first contact the seller for a resolution.
You can contact the seller in one of two ways:
Click the "Message the Seller" button, which is available on every product page and seller profile.
Log in to your buyer account to send a request.
When filing a claim with the seller, please provide clear photos or video evidence showing the issue (including packaging, shipping labels, and packing slips) and a detailed description of the problem.
Step 2: Escalate to the Marketplace
If you have contacted a seller about an issue and do not receive a response within 3 business days, please contact TradingCardsMarketplace.com, and we will assist you.
⚖️ TradingCardsMarketplace.com’s Role and Disclaimer
TradingCardsMarketplace.com provides the platform for buyers and sellers to connect and facilitates the financial transaction by processing payments. However, we are not the seller of record for items sold by third-party sellers. Our trusted sellers are independent businesses responsible for sourcing, describing, storing, packing, and shipping their own orders.
TradingCardsMarketplace.com monitors seller activity and may take action against sellers who fail to comply with our platform policies, including penalties or removal from the marketplace. Our liability in any dispute is limited to the original purchase price of the item.