Please note that with our store connectors, though most things are simple, shops connected this way should keep a few things in mind.
Because of the connection, all products that are synced do not have the ability to "take offers" on them at this time. They are simply listed at your asking price. You can manually edit products to make them allow offers, or reach out to our team to turn on the bulk setting from our backend.
You can ship however you wish, but if you wish to ship using the ability to purchase a label on our platform, be advised that you can only ship to the US and we do not have the ability to add additional insurance at this time within ShipStation. There are more options available via EasyPost.
Shopify is the only connector that allows you to cancel an order within the platform, which triggers cancellation in our system. Any other platform, for when you need to cancel an order, should do so by rejecting the order within our platform.
If you cancel an order for any reason, the system tries to replace the stock count. We recommend no matter the reason for canceling or rejecting an order that you verify stock and correct the counts if they look to be off. Usually, this is only a problem for two reasons. The first is that you have already removed the entire item from our platform, so it can't add one. The other reason is that if you have insufficient stock and simply reject it, it will put that item back in stock, and then you may have new orders.
If you ever run into an issue where you don't see an order after receiving the email, you can always manually try to sync the order from your seller panel to your shop. Simply visit the order with the issue, and on the top right, click on the "More Actions" button, then proceed to create the order on your store.
Every platform, when you fulfill an order in your system, it sends back the tracking number to our system, so there is nothing for you to do other than ship the orders.
You cannot refund anything within your platform. If you cancel an order and reject it on the marketplace seller panel, this will automatically credit the buyer for the entire order. If you have fulfilled an order, but need to issue some other type of credit, please reach out to us directly so that we can manually do that within our systems for the time being.
If you notice any other things that need to be addressed, please provide us with the issue, and we will work to improve the synchronization of each connector.