Seller FAQ
Selling FAQ
57 articles
What does it cost me to fulfill my items on the marketplace?
What are the benefits of becoming a seller?
My business name references our website. Is that allowed?
What are the terms and conditions to being a seller?
I own a store/website already. Can we easily integrate and sync?
Is it easy to add products?
Adding Products Guide
As a seller, should I insure the orders I ship?
Can international sellers join the marketplace?
I have a negative balance. What needs to be done?
I plan to go on vacation. What do I do?
As a seller, how do I get paid, and when?
Can I set my own shipping rate? Where can I ship to?
Do I have to have a PayPal account to be paid?
I received an order but there is a problem on my end to get it shipped out. How do I contact the customer?
Can we list trading card breaks on the marketplace?
How do I fulfill an order and mark it as shipped?
Do I have to ship orders with a tracking number?
Are images of products required? Can I place marketing in images?
Can we add digital cards or products?
Can I see how many people and what products are liked? Can I send offers to people who have liked the products?
A buyer contacted me about a refund or a missing package. What do I do?
I want to make sure products are placed in "collections" so that people can find them. How can I do this?
I accepted an offer, however the buyer has not paid or rejected it on their end. Can I rescind the offer?
Can I disable or delete products I have added?
Seller Protection Policy
As a seller, can I cancel an order?
How do I use AI & ChatGPT to create product descriptions?
How do I create a Daily Deal?
Can I remove my product from the Daily Deals early?
As a seller, can I offer free shipping?
I have concerns about an order or missing stock. What do I do?
Can I offer free local pickup?
How does the SquareUp Connector work?
How does the BigCommerce Connector work?
How do I set up the Shopify sales channel?
What things should connected stores pay attention to?
Can I upload a CSV of products?
How do I setup the eBay Connector?
How do I file an insurance claim on the shipment label I purchased through the marketplace?
In my partner dashboard, I show that there are pending products in the update Q. Is there anything I can do to speed it up?
I see you are offering free shipping. As a seller, do I pay for this?
My shop is connected and orders are coming back via the sync to us with fake emails. Why is this?
Should I delete disabled products?
How do I connect my Shopify store?
Can I add staff to my seller account?
I am trying to import initial items from eBay to your marketplace, however, none are showing up. Why is that?
Why does my order show as "partially refunded" when I shipped the entire order?
How do I obtain the necessary information from Shopify so that your team can complete the integration?
Can I automatically change my prices on the marketplace when syncing from another platform?
Why can I not find my product on Google Shopping, as you stated my products will be promoted there?
As a seller, I am concerned about payment fraud. What protections are in place?
When looking at my product list, how do I know if a product is set to an auction?
As a seller, can I end an Auction early?
The winner of one of my auctions did not pay within the 48-hour requirement. Will I get a notice and what happens?
As a seller, how do I create an auction for my product?
What happens if my product does not sell at auction? Does it automatically relist?