How to Cancel or Pause Your Marro Subscription
We understand that there may be many reasons why you need to stop your deliveries and it can be done simply in your account.
Here's how:
Scroll to the bottom to the button titled 'Account Settings'.
Now, you have a couple of options. You can either skip your next delivery to give yourself some extra time to get through the meals you already have. Or, alternatively, if you don't want any future deliveries, click 'Cancel Subscription' at the bottom of the page. This should be white text. Then click "Cancel Subscription" again.
Answer a few quick questions before confirming by pressing "Cancel Subscription Now" for the last time. And that's it, no more boxes will be delivered.
If you are waiting for a trial box and don't have an account with us yet - please reach out to our Customer Love team who can help you with this. You can reach us by phone at 0207 123 5808 (Monday to Friday, 10am–5pm, excluding bank holidays). We're available over email 7 days a week, too.
Be sure to make any changes before the cut-off time, which is by 11PM, two days prior to your scheduled delivery day. If you pause after the cut-off time you will still receive that delivery, but all subsequent boxes will be stopped.
If your account is suspended, you're not able to cancel online. This could be the case if payments have been missed. You cannot cancel your subscription until the outstanding payment is cleared.
In this instance - you may also still have a box on the way, considered a "Box of Grace" after missing one payment.
However - following this, you won’t receive any future boxes unless payment is made.
If you need help updating payment details we have an article on how to do so here.
It’s easy to restart your deliveries at any time. Simply log in to your account, navigate to the Subscriptions tab in Account Settings, and select Resume Subscription. Your deliveries and billing will resume immediately based on your plan.
Related Topics
How to manage your delivery schedule
What to do if your refund hasn't been issued
Changing preferences or updating subscription details