Defrosting
Move a pouch from freezer to fridge the night before serving (4–6 hours to thaw).
Pouches last up to 7 days in the fridge.
Tip: defrost a week’s worth at once to avoid “forgot-the-cat’s-dinner” stares.
Serving
Snip the pouch open and serve in a wide, shallow bowl (to protect whiskers).
Serve straight from the fridge or warm slightly:
Place sealed pouch in warm (not hot) water for 5–10 mins
Or microwave food for ~10 seconds
If fat separation occurs, warming helps blend it back in.- To adjust food consistency, add a teaspoon or two of warm water and mix thoroughly. Gradually adjust the amount to suit your cat’s preference without making it too watery.
Let the food come to room temperature after refrigeration to enhance its natural aroma, making it more appealing for cats.
Why fat separation happens
It’s natural - Marro doesn’t use emulsifiers or stabilisers.
It’s a sign of high-quality, natural ingredients, not a problem.
Stirring after warming makes the texture smooth and appealing.- After refrigeration or freezing, the gravy may take on a jelly-like consistency. This is a natural and safe occurrence that reflects Marro's natural ingredients. Some cats may even prefer this texture.
Feeding tips
If your cat’s new to Marro, start with a small amount alongside their current food (see “Transitioning to Marro”).
Some cats like chunky food - mash with a fork to adjust texture.
Place bowls in quiet spots (cats prefer calm dining).
Multi-cat homes: serve separately to avoid competition.- If your cat is hesitant to eat, try adjusting the texture by adding water or lightly warming the food.
Observe your cat’s preferences over a few trials to identify the optimal preparation technique.
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If you need any help, you can get in touch with us here. Our phone lines are open Monday–Friday, 10am-5pm (excluding bank holidays), and we're available via email 7 days a week.