Can I keep my policy if I’ve sold my car?
No. We can’t keep your policy active on a car you no longer own. You’ll need to do one of the following within 7 days:
Option 1: Change the car on your policy
If you’re buying a new car soon, you can update the vehicle on your policy. This keeps your policy active and avoids the need to cancel.
To do this:
Log in to your Marshmallow account or app
Head to the “Car Details” section
Add the new car information and follow the steps to update your cover
Option 2: Cancel your policy
If you’re not getting a new car soon, you’ll need to cancel your policy. You can always take out a new policy with us later.
To cancel:
Let us know through the app or chat
We’ll guide you through the cancellation process
What happens if I don’t update or cancel?
If we haven’t heard from you within 7 days of you telling us you sold your car, we’ll send a 7-day cancellation notice. This gives you a total of 14 days to:
Add a new car to your policy, or
Cancel the policy
If you haven’t taken action by then, your policy will be cancelled.
Key points to remember
You can’t insure a car you no longer own.
If you’re unsure what to do, it’s best to message us early—we can walk you through your options.
If your renewal is coming up, you can also let your policy expire instead of renewing it.