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Policy Management
Information for existing customers about making changes and managing their policy
26 articles
How do I log in to my Marshmallow account?
How do I know if I have an account?
What do I do if I can't log into my account?
My phone number is not recognised - how do I log in?
How do I change my mobile number?
Can I change the main policyholder?
Can I change my policy start date?
How do I change my policy details?
How do I change the vehicle on my policy?
How do I change my vehicle's registration plate?
Can I modify my vehicle?
Can I add a second car to my policy?
How do I update my home address?
What if I have a temporary address?
How do I add a driver to my policy?
Can I add a driver with a provisional driving licence?
How do I add my UK licence?
How do I add business use to my policy?
Can I change my policy plan midway through my policy?
Can I add a non-UK resident to my policy?
Can I pause my insurance?
Why did my premium increase after I made a change?
Do I need to pay a fee to make a change to my policy?
Can I cancel my breakdown cover plan?
What should I do if my car breaks down?
Can I nominate a trusted person to help handle my policy?