Policy Management
Information for existing customers about making changes and managing their policy
28 articles
How do I log in to my Marshmallow account?
How do I know if I have an account?
What do I do if I can't log into my account?
My phone number is not recognised - how do I log in?
How do I change my mobile number?
Can I change the main policyholder?
Can I change my policy start date?
How do I change my policy details?
How do I change the vehicle on my policy?
How do I change my vehicle's registration plate?
Vehicle Modifications: What You Need to Know Before Making Changes
Can I add a second car to my policy?
How do I update my home address?
What if I have a temporary address?
Add a Driver to Your Car Insurance Policy
Can I add a driver with a provisional driving licence?
How do I add my UK licence?
How do I add business use to my policy?
Can I change my policy plan midway through my policy?
Can I add a non-UK resident to my policy?
Can I Pause My Car Insurance Policy?
Why did my premium increase after I made a change?
Do I need to pay a fee to make a change to my policy?
Cancelling Your Breakdown Cover
What should I do if my car breaks down?
Can I nominate a trusted person to help handle my policy?
Which Personal Details Affect My Car Insurance Price?
What Should I Do If I Sell My Car?