What is the Courtesy Car Upgrade?
The Courtesy Car Upgrade is an optional add-on that guarantees a rental car if your vehicle becomes undrivable due to certain types of insurance claims. It is especially useful if you're left without a car following an incident.
It is included automatically with the Plus plan.
For all other plans (e.g. Essential, Lightest), you can purchase it separately for £21.99.
When will I receive a courtesy car?
You’ll receive a courtesy car within 24 hours after your vehicle is deemed a total loss, or if you have reported your vehicle stolen, by Sparta Group, our claims partner.
Here’s how it works:
Submit your claim.
Once validated, contact Vehicle Assist directly. You will need to quote the marshmallow reference FLISCH996
Vehicle Assist will then arrange the courtesy car delivery.
Sparta Contact Info: 0333 038 4200
What type of courtesy car will I get?
You'll receive a Class A car, typically a micro car like a SMART car or a city commuter vehicle.
If you have an automatic-only licence, you’ll get an automatic vehicle.
When am I eligible for a courtesy car?
Courtesy car is provided if: | Courtesy car is not provided if: |
Your car is undrivable due to theft, arson, or vandalism | The claim involves only windscreen or glass damage |
Your car is stolen | The repair is done at a non-approved garage |
Your car is a total loss after a road accident | The car is repairable after an accident but still drivable |
Your car is beyond economic repair |
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Courtesy cars are only insured when arranged through Marshmallow’s approved repair network. Any vehicle sourced outside of this will not be insured.
How do I remove the add-on?
Your need to speak to our friendly customer support team to remove the add-on.
Fees for removing the add-on:
Time of removal | Fee Information |
Within 14 days of purchase | No admin fee |
After 14 days (no claim made) | £15 cancellation fee (deducted from refund) |
If you have Essential or Lightest | £25 admin fee applies |
If add-on has been used | No refund available |