Policy Cover Info
General questions about what’s included in a customer’s cover, eligibility rules, and policy features.
72 articles
Why should I choose Marshmallow for my car insurance?
What are our opening times?
What type of cover does Marshmallow offer?
How do you calculate my premium?
What is Marshmallow Plus?
What is Marshmallow Original?
What is Marshmallow Essential?
What is Marshmallow Lightest?
Is my car insured?
Does my car need a valid MOT to stay insured?
How long is an International Licence valid for in the UK?
Can I drive someone else’s car with my Marshmallow policy?
Who can drive my car under my Marshmallow policy?
What is a No Claims Discount (NCD)?
Why has my car been impounded and what happens next?
What vehicle usage options are available for cars?
What should I do if my mileage is higher than expected?
Can I insure a semi-automatic vehicle with Marshmallow?
What counts as insurance fraud and what are the consequences?
What happens if I receive a motoring conviction?
Is windscreen or glass cover included in my plan?
What if my plan doesn’t include windscreen cover?
What should I do if I lose my vehicle key?
Does my policy cover lost or stolen car keys?
Can Marshmallow help me release my impounded vehicle?
What should I do if I have two insurance policies for the same car?
Which personal details affect my insurance price?
What happens if my MOT expires before an accident?
How much can I save with a No Claims Discount (NCD)?
What are the rules for driving with a UK provisional licence?
Can I drive in the UK on an international licence as a visitor?
How do I exchange an international licence for a UK one?
Can my policy stay active if my international licence expires?
What is an MOT and why do I need one?
What are car insurance groups and how do they affect my premium?
How can I check my car’s insurance group?
Can I use a hotel, caravan, or houseboat as my address?
What’s the difference between a nominee and Power of Attorney?
Can I manage someone else’s policy as a nominee?
Can someone else drive my car if they’re not on my policy?
What should I do if I gave the wrong information by mistake?
Do I need Windscreen Protection cover?
What types of Breakdown Cover are available?
What is Home Start Breakdown Cover?
What’s included in each Breakdown Cover option?
How does No Claims Discount Protection work?
What does Motor Legal Protection cover?
How does Legal Protection help after a non-fault accident?
Can I claim legal costs I’ve already paid?
What counts as a ‘reasonable chance of success’ in a legal claim?
How does the Courtesy Car Upgrade work?
What is MultiCar insurance and how does it work?
Who can get MultiCar insurance?
Why am I not eligible for a MultiCar account?
How does No Claims Discount work on MultiCar?
What is Marshmallow Go and how does it work?
How do I meet the driving tracking requirements in Marshmallow Go?
What if I don’t meet the Marshmallow Go tracking requirement?
Can I use Marshmallow Go across more than one car?
Do other drivers impact my Marshmallow Go score?
Can I insure a car if the logbook (V5) isn’t in my name?
What types of vans do you insure?
How do I remove or update a nominee?
Can I nominate someone to help manage my policy?
Will I lose my No Claims Discount (NCD) after a claim?
What vehicle usage options are available for vans?
Who can Marshmallow insure?
Why is the value of my vehicle showing incorrectly?
What add-ons does Marshmallow offer?
How can I check which Marshmallow policy plan I’m on?
What should I do if I have a medical condition?
Do I need Business Class 1 (BC1) cover if I have two jobs?