Policy Cover Info
General questions about what’s included in a customer’s cover, eligibility rules, and policy features.
76 articles
- Why should I choose Marshmallow for my car insurance?
- What are our opening times?
- What type of cover does Marshmallow offer?
- How do you calculate my premium?
- What is Marshmallow Plus?
- What is Marshmallow Original?
- What is Marshmallow Essential?
- What is Marshmallow Lightest?
- Is my car insured?
- Does my car need a valid MOT to stay insured?
- How long is an International Licence valid for in the UK?
- Can I drive someone else’s car with my Marshmallow policy?
- Who can drive my car under my Marshmallow policy?
- What is a No Claims Discount (NCD)?
- Why has my car been impounded and what happens next?
- What vehicle usage options are available for cars?
- What should I do if my mileage is higher than expected?
- Can I insure a semi-automatic vehicle with Marshmallow?
- What counts as insurance fraud and what are the consequences?
- What happens if I receive a motoring conviction?
- Is windscreen or glass cover included in my plan?
- What if my plan doesn’t include windscreen cover?
- What should I do if I lose my vehicle key?
- Does my policy cover lost or stolen car keys?
- Can Marshmallow help me release my impounded vehicle?
- What should I do if I have two insurance policies for the same car?
- Which personal details affect my insurance price?
- What happens if my MOT expires before an accident?
- How much can I save with a No Claims Discount (NCD)?
- What are the rules for driving with a UK provisional licence?
- Can I drive in the UK on an international licence as a visitor?
- How do I exchange an international licence for a UK one?
- Can my policy stay active if my international licence expires?
- What is an MOT and why do I need one?
- What are car insurance groups and how do they affect my premium?
- How can I check my car’s insurance group?
- Can I use a hotel, caravan, or houseboat as my address?
- What’s the difference between a nominee and Power of Attorney?
- Can I manage someone else’s policy as a nominee?
- Can someone else drive my car if they’re not on my policy?
- What should I do if I gave the wrong information by mistake?
- Do I need Windscreen Protection cover?
- What types of Breakdown Cover are available?
- What is Home Start Breakdown Cover?
- What’s included in each Breakdown Cover option?
- How does No Claims Discount Protection work?
- What does Motor Legal Protection cover?
- How does Legal Protection help after a non-fault accident?
- Can I claim legal costs I’ve already paid?
- What counts as a ‘reasonable chance of success’ in a legal claim?
- How does the Courtesy Car Upgrade work?
- What is MultiCar insurance and how does it work?
- Who can get MultiCar insurance?
- Why am I not eligible for a MultiCar account?
- How does No Claims Discount work on MultiCar?
- What is Marshmallow Go and how does it work?
- Can I insure a car if the logbook (V5) isn’t in my name?
- What types of vans do you insure?
- How do I remove or update a nominee?
- Can I nominate someone to help manage my policy?
- Will I lose my No Claims Discount (NCD) after a claim?
- What vehicle usage options are available for vans?
- Who can Marshmallow insure?
- Why is the value of my vehicle showing incorrectly?
- What add-ons does Marshmallow offer?
- How can I check which Marshmallow policy plan I’m on?
- What should I do if I have a medical condition?
- Do I need Business Class 1 (BC1) cover if I have two jobs?
- How does Marshmallow Move work?
- How does my Marshmallow Move driving score work?
- What happens if someone else drives your car with Marshmallow Move?
- What can you do if your phone isn’t compatible with Marshmallow Move?
- What data does Marshmallow Move collect?
- How do I troubleshoot Marshmallow Move?
- What phones and settings work with Marshmallow Move?
- How do I set up my Marshmallow Move Tag?