Policy Cover Info
General questions about what’s included in a customer’s cover, eligibility rules, and policy features.
74 articles
Why should I choose Marshmallow for my car insurance?
What are our opening times?
What type of cover does Marshmallow offer?
How do you calculate my premium?
What is Marshmallow Plus?
What is Marshmallow Original?
What is Marshmallow Essential?
What is Marshmallow Lightest?
Where are my policy documents?
How to understand your policy documents
Will you send my policy documents by post?
Is my car insured?
Why isn't my car showing up on ask MID yet?
Does my car need a valid MOT to be insured?
How long is an International Licence valid for in the UK?
Can I drive someone else’s car with my Marshmallow policy?
Can other people drive my car?
What is No Claims Discount and how does it work?
Why has my car been impounded and what happens next?
What do usage and business class mean?
Do you sell any other kind of insurance?
How do I get my NCD Certificate from Marshmallow?
What if my mileage is higher than expected?
Can I insure my semi-automatic vehicle with Marshmallow?
What counts as insurance fraud and what are the consequences?
UK conviction codes & penalty points
Is glass and windscreen cover included in my Marshmallow plan?
What can I do if I don’t have windscreen cover?
What should I do if I lost my vehicle key?
Does my policy cover replacement keys?
Can Marshmallow help me release my impounded vehicle?
What should I do if I have two insurance policies for the same car?
How do I log into my Marshmallow account?
Do I need to create an account before I can log in?
Which personal details can affect the price of my car insurance?
What happens if my MOT expired before an accident?
How much can I save with a No Claims Discount?
What are the UK provisional licence driving rules?
Can I drive in the UK with an international licence if I’m just visiting?
How do I exchange an international driving licence for a British one?
Can my policy stay active if my international licence expires?
What is an MOT and why do I need one?
What are car insurance groups and how do they affect your premium?
How do I check my car’s insurance group?
Can I use a hotel, caravan, or houseboat as my address?
What should I do if I can't log into my online Marshmallow account?
Why can’t I see my policy after logging in?
Why isn't my phone number recognised when I try to log into the app?
Where can I make changes to my Marshmallow policy?
What’s the difference between a nominee and Power of Attorney?
Can I manage someone else’s policy if they add me as a nominee?
Can someone else drive my car if they’re not on my policy?
What should I do if I’ve given the wrong information by mistake?
Do I need Windscreen Protection cover?
What types of Breakdown Cover are available?
What is Home Start Breakdown Cover?
What’s included in each Breakdown Cover option?
How does No Claims Discount Protection work?
What does Motor Legal Protection cover?
How does Legal Protection help after a non-fault accident?
Can I claim legal costs I’ve already paid?
What counts as a ‘reasonable chance of success’ in a legal claim?
How does the Courtesy Car Upgrade work?
What is MultiCar insurance and how does it work?
Who can get MultiCar insurance?
Why am I not eligible for a MultiCar account?
How does No Claims Discount work on MultiCar?
What is Marshmallow Go and how does it work?
How do I meet the driving tracking requirements in Marshmallow Go?
What if I don’t meet the Marshmallow Go tracking requirement?
Can I use Marshmallow Go across more than one car?
Do other drivers impact my Marshmallow Go score?
Can I insure a car if the logbook (V5) isn’t in my name?
What types of vans do you insure?