Providing the correct documents helps us process your claim faster and ensures there are no unnecessary delays.
Required documents
1. Driving licence summary (DLS)
Verifies your driving record and entitlement
Obtain from gov.uk/view-driving-licence
Download and upload the PDF to your claims handler
2. MOT certificate
Confirms the roadworthiness of your vehicle.
Should be up to date and valid at the time of the incident.
3. Vehicle logbook (V5C)
Proves ownership and vehicle details
Ensure it's in your name and registered address matches your policy.
4. Crime reference number (if applicable)
Required for claims involving theft, attempted theft, or vandalism
Obtain from the police when reporting the incident
Optional but helpful documents
Photos of the damage and accident scene
Dashcam footage (if available)
Repair estimates (if you used your own garage)
When to send documents
Send these as early as possible, ideally within 48 hours of making your claim. Upload them via your Marshmallow account or send directly to your claims handler.
If you're unsure whether something is required, contact us via Live Chat or phone and we'll guide you.