Claims & Accidents
Reporting, managing, or disputing insurance claims, including repairs, total loss, injury, liability, or evidence.
48 articles
- How do I report an accident for my claim?
- How do I make a windscreen or glass damage claim?
- Do I have to get my car repaired after an accident?
- How do I get an update on my claim?
- Who repairs my car after an accident?
- What should I do if I have an accident while driving abroad?
- When should I contact the police after a car accident?
- Why has my claim been settled as fault?
- Will my insurance price go up if I make a claim?
- What happens if my car is a total loss?
- What category is my vehicle after the total loss?
- Will I get a courtesy car with my Marshmallow policy?
- How does the courtesy car service work?
- What happens after I report a car insurance claim?
- What documents do I need to support a car insurance claim?
- What can I do to make my claim go smoothly?
- How do I challenge or appeal a liability decision on my claim?
- How do I get a refund for my excess after a claim?
- Why is my claim undergoing additional checks?
- Can I cancel my policy if I have an open claim?
- What happens if I cancel after my claim has been declined?
- What happens if I cancel my policy after a fault claim?
- What is a car insurance excess?
- Do I have to pay an excess if the accident wasn’t my fault?
- Can I keep and insure my car after it’s written off?
- How do I notify the DVLA after a total loss?
- Can I transfer my policy to a new vehicle after a total loss?
- What happens to my vehicle after an accident abroad?
- Do I need to tell Marshmallow if I don’t want to make a claim?
- What should I do if the other driver drives off after an accident?
- What should I do if I think the other driver was uninsured or drunk?
- What happens after I report a claim?
- How long will my claim take, and how can I track it?
- How do I claim for personal injury after a car accident?
- Can my passengers claim compensation if they’re injured in my car?
- What should I do if my car has been stolen?
- What happens if my stolen car is found?
- Why has someone filed a claim against me?
- How long will it take to validate my claim?
- What repair costs are covered by my insurance?
- What happens to a claim if my car insurance has been cancelled?
- Why do I still owe monthly payments after making a claim?
- How do I claim back my excess?
- Does Courtesy Car Upgrade cover theft or write-off?
- How can I receive a courtesy car with the upgrade?
- How do claims work with MultiCar insurance?
- How do I claim with Legal Protection?
- Is the questionnaire email with link from Marshmallow genuine?