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What happens if I cancel my policy after a fault claim?

Policyholders who have made a fault claim and are thinking about cancelling their policy.

Updated over 2 weeks ago

Can I get a refund?

Unfortunately, no. If you've made a fault claim—whether it's still being processed or already settled—you won’t receive a refund for the unused part of your policy.

Why is that?

If we’ve paid or expect to pay for a claim on your behalf, your full annual premium still applies. This ensures we can cover the costs of your claim fairly and consistently across all customers.

What do I need to pay?

  • Annual payers: Your premium is already fully paid, so there’s nothing more to pay—but also no refund.

  • Monthly payers: You’ll need to pay off the rest of your premium when cancelling. We’ll let you know the exact balance and how to pay it

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