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How do I notify the DVLA after a total loss?

This article is for Marshmallow policyholders whose car has been declared a total loss and need to inform the DVLA.

Updated over 2 weeks ago

If your car has been written off, you have a legal obligation to notify the DVLA (Driver and Vehicle Licensing Agency). Here’s how to do it.


Why do I need to notify the DVLA?

When your car is declared a total loss (also called a write-off), you must inform the DVLA so they can update their records. This ensures:

  • You’re no longer legally responsible for the vehicle

  • Road tax and MOT obligations are cancelled

  • You avoid potential fines


What information do I need to send?

You’ll need to send the following:

  • Your V5C registration certificate (log book)

  • A short cover letter explaining that the vehicle has been written off

  • Your name, address, and the date of the incident

Remove the vehicle section of the V5C before sending.


Where do I send my documents?

Send everything to:

E2E
Unity House
Dudley Road
Darlington
DL1 4GG


What happens next?

  • The DVLA will update their records

  • You may receive confirmation by post

  • If due, they may issue a refund for any unused vehicle tax


Anything else I should do?

If your vehicle has been sold for salvage or disposed of, you should also inform the DVLA of the change of ownership or disposal using the appropriate section of the V5C.

For more details, visit the official DVLA website at www.gov.uk/dvla

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