Once you've reported the accident, we’ll work with you to manage the repair process. What happens next depends on when the repairs can be finished.
If your vehicle can be repaired before you return to the UK
We’ll arrange for the repairs to be done in the country you’re visiting
You won’t receive a courtesy car from Marshmallow
Your travel insurance may help cover car hire if needed—please check your policy
If repairs won't be completed before you return
We’ll arrange to bring your vehicle back to the UK (as long as it’s economically viable)
Once home, repairs will be carried out by one of our approved repairers
You’ll receive a courtesy car in the UK while your vehicle is being repaired
What Marshmallow will cover
If you have comprehensive cover for driving abroad, we’ll cover:
Reasonable delivery costs to get your vehicle to you after repairs abroad
Delivery to your UK address if the damage can’t be repaired before your return
The cost of any foreign customs duty if damage prevents the vehicle from returning to the UK