How long will my claim take?
The length of your claim depends on a few factors:
Whether your vehicle is repairable or a total loss
If we’ve received all the required documents
Whether another driver is involved, and how quickly their insurer responds
Some claims are settled in a few days, while others can take weeks or months — especially if there are delays with third-party responses or sourcing car parts.
What can slow things down?
Delays are often caused by:
Missing driving licence checks (DLS)
Incomplete third-party details
Disputes about what happened
Parts shortages at repair garages
You can help speed things up by:
Sending requested documents quickly
Responding to messages from our team or repair partners
How will I get updates?
You’ll be contacted by:
Marshmallow’s Claims Operations team (for general updates)
Motor Repair Network (for repairs)
Winns (if legal support is involved)
We’ll usually reach out by phone or email.