What do I need to release my car?
To release your vehicle from impound, the police need proof that you have valid insurance that covers the driver at the time of the stop. For Marshmallow to issue this:
We must confirm that the vehicle was seized after your policy started
We must be confident your policy is still valid and the person driving was covered
You must provide a seizure notice from the police
We’ll use this information to decide if we can issue a document to help release your car.
When we can help
We may be able to endorse your policy and issue a certificate for vehicle release if:
The car was seized for a minor breach
You were listed on the policy and meet all conditions
You haven’t broken any serious policy rules
Our Underwriting team will confirm if we can do this after reviewing your case.
When we can’t help
We can’t issue a release if:
Your policy had already been cancelled or voided
The person driving wasn’t insured or was driving outside licence conditions
You refuse to give us full details or don’t provide the seizure notice
In these cases, you’ll need to get separate impound release insurance to recover your vehicle.
Can I keep my policy?
Sometimes, after reviewing your situation, we may need to cancel your policy. If this happens:
We’ll give you 7 days’ notice
You’ll get a reminder the day before cancellation
We’ll explain any refund you may be owed