If you’ve made a claim and noticed that your monthly payments are still being collected, this is expected. Here’s why that happens and what you need to do.
Your monthly payments continue during a claim
When you choose to pay monthly, you're paying your annual insurance premium in smaller instalments throughout the year. Making a claim does not cancel this obligation—you are still using the insurance service you signed up for.
Key things to know:
Your monthly payments cover the total cost of your annual insurance policy.
Submitting a claim means you’re using the insurance product, and payment for that usage is still required.
Your policy remains active while your claim is being processed, so monthly payments will continue unless your policy is cancelled.
What if I miss a payment during my claim?
If you’ve missed a payment or received a payment deadline from us, it’s important to pay by that date. Even during a claim, failure to pay on time could result in:
Suspension of your cover.
Cancellation of your policy.
Delays or complications with your claim.
If you're struggling to make a payment, we encourage you to reach out through Live Chat so we can support you.