When you're eligible for a courtesy car
You will receive a courtesy car if:
Your vehicle is declared a total loss after a road traffic accident.
Your car is no longer drivable due to theft, attempted theft, arson, or criminal damage.
Your vehicle is stolen and not recovered.
You must also:
Have purchased the Courtesy Car Upgrade add-on (included with Marshmallow Plus).
Have a valid claim accepted by Marshmallow.
Use our approved partner Sparta to arrange the courtesy car.
When you're not eligible
You won’t receive a courtesy car if:
Your car is being repaired and is still drivable.
You choose to repair your car at a non-approved garage.
Your claim relates only to glass or windscreen damage.