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How do I upload my V5 or what to do if I don’t have it?

For Marshmallow policyholders who need to upload their V5 document (Vehicle Logbook) or find an alternative if they don’t have one.

Updated over a week ago

What should I upload?

Please upload clear photos of all pages of your V5 document. We cannot accept just the green "New Keeper Slip". Make sure your photos include:

  • The front page

  • The inside pages with vehicle and keeper details

  • The back page

We need to see all the information provided by the DVLA.

How do I upload my V5?

You can upload your V5 photos via the Marshmallow app or your online account.

Follow these steps:

  1. Log in to your Marshmallow app or account.

  2. Go to the Document Upload section.

  3. Choose the V5 upload option.

  4. Upload clear images of all pages of your V5.

What if I don’t have my V5?

If your V5 hasn’t arrived or you’ve lost it, don’t worry. You can still send us temporary proof.

Apply for a new V5

You can request a replacement from the DVLA here: Get a vehicle log book (V5C) It usually arrives in 4 to 6 weeks.

Upload temporary proof

While you wait, you can upload:

  • The green slip (New Keeper’s Supplement)

  • A proof of purchase, such as a receipt or invoice

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