Uploading Documents
Sending or tracking verification documents for an active policy (e.g., proof of address, NCD, V5C).
18 articles
Why have you asked me for more documents?
How do I upload my documents to Marshmallow?
How do I know if you’ve received my documents?
How do I prove my No Claims Discount (NCD)?
How to provide No Claims Discount proof
What if I can’t provide proof of my NCD?
Can I use NCD if I wasn’t the policyholder?
What if I’ve just moved and don’t have proof at my new address?
How do I provide proof of my occupation?
What is a V5C and why do you need it?
What can I use as proof of address?
What if I don’t have any address documents in my name?
What if I live somewhere temporarily — how can I prove my address?
What if I have two addresses or keep my car somewhere else?
Can I have more time to upload my documents?
How do I upload my V5C — and what if I don’t have one?
What if the details on my V5C don’t match my policy?
What documents can I use as proof of my No Claims Discount?