What to do immediately after an accident
Follow these steps to stay safe and help us support you.
1. Stop your vehicle
It is a legal requirement to stop if:
Anyone is injured
There is damage to another vehicle, animal, or property
2. Get to safety
If you are on a motorway or busy road:
Leave your vehicle (if it is safe to do so)
Move to a safe location away from traffic
3. Call emergency services
Dial 999 if someone is injured
Request police or ambulance support as needed
4. Gather important information
Collect the following details:
Vehicle registration numbers
Names, addresses, phone numbers, and emails of all drivers
Passenger and injury details
Witness contact information
Take clear photos of the scene:
Vehicle positions and visible damage
Road markings, traffic signs, or skid marks
5. Do not admit fault
Avoid accepting responsibility, verbally or in writing
Let us handle communication with the other party
How to report your accident
There are two ways to report a car accident to us:
In the Marshmallow app – tap Report incident from your policy card or the Claims tab, then choose "I've been in a car accident." This is the quickest way to get your claim started.
By phone – call our 24-hour Claims Helpline: 0800 060 8622. Please note this number is only for making a new claim. It is not a general contact or customer service number for Marshmallow.
Be ready to share:
Your Marshmallow policy number
Date, time, and location of the incident
Description of what happened
Details of all parties involved
Any photos or evidence you've collected