Why We Ask for Proof of Address
We ask for proof of address to verify your identity and ensure we have up-to-date contact information. This helps us evaluate risk when calculating premiums.
Accepted Proof of Address Documents
You can provide any of the following documents from the past 90 days that clearly show your name and address:
Recent utility bill (gas, electricity, water, telephone - not mobile phone)
Mortgage statement
Council tax bill
Tenancy agreement
Letter from the Department for Work and Pensions
Electoral Registration Letter
Letter from HMRC
Loan or credit agreement letter
Student accommodation letter
Bank statements (excluding online banks)
You can send photographs of the full document or a PDF. We might ask you to upload the original PDF document.
Unaccepted Proof of Address Documents
We cannot accept the following documents as proof of address:
V5 (we may ask for this separately)
No claims discount documents
Driving licences
Mobile phone bills
Documents that do not state the date
DVLA documents
Payslips that do not state your address
Bank statements with recently modified addresses
Bank statements from online banks
FAQ
Should I update my address if I move?
Yes, you need to update us if any details on your policy change. Your policy might be invalidated in the event of a claim if your address isn't up to date.
I don't have any proof of address
If you cannot provide any of the listed documents, please speak to a member of our customer support team.