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Can I drive before I complete the ID Check?

This article is for customers who have been asked to complete an ID Check as part of their Marshmallow policy.

Updated over a week ago

Once you’ve paid for your policy, you may be asked to complete an ID Check. Your policy is only activated after you’ve successfully passed the check, but that doesn’t always mean you can drive straight away.

When are you insured to drive?

  • Step 1: Complete your ID Check. Your policy will only be activated once you pass it.

  • Step 2: Check your policy start date. Even if your policy is activated, you can’t legally drive until the start date shown on your Certificate of Motor Insurance.

How you’ll know your policy has started

  • We’ll send you a welcome email confirming your policy set-up.

  • You can view your Certificate of Motor Insurance and all other policy documents in the Marshmallow app.

Important reminder

You are only legally covered to drive once your policy has both activated and reached its start date. If your policy is activated before the official start date, you’ll need to wait until that date to drive.

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