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Policy Sign-up
Information for customers regarding purchasing a policy
How do I buy a new policy?
How do I get a quote for my new car?
Can I switch to Marshmallow if I already have an active insurance policy?
I didn’t pass my test in the UK. Can I still get insured?
Why did the price of my quote go up?
How do I find a saved quote?
Why can't you insure me?
What if I don't have online banking?
Why isn't my bank account connecting?
Why do I need to connect my bank account?
Does Marshmallow cover delivery drivers?
Do you offer temporary insurance?
Do I need a blackbox in my vehicle?
Can I add Breakdown Cover?
What types of breakdown cover do you have?
Do you offer No Claims Discount Protection?
What is Motor Legal Protection?
How do I refer a friend for £50?
What are Marshmallow Perks?
What is Onfido?
Can I drive before I complete the ID Check?
How long do I have to complete the ID check?
Why do I have to do an ID check?
What happens if I don’t pass the ID Check?
What to do if I don't receive the text message to do the ID Check?
Can I do the ID Check on my computer?
How do I complete the ID Check?