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Can I do the ID Check on my computer?

This article is for customers who need to complete an ID Check as part of activating their Marshmallow policy.

Updated over a week ago

Yes, you can complete your ID Check on your computer as long as it has a working webcam. You can also complete it in the Marshmallow app if you prefer.

To complete the check, you’ll need to upload:

  • A clear photo of your ID document (passport or driving licence)

  • A selfie photo of yourself, taken by you

Important things to remember

  • No scanned images: Please upload a recent photo of your ID document, not a scanned copy.

  • Selfie requirements: Your selfie must be taken head-on by you. Passport photos or scans won’t be accepted.

  • Confirmation: Once your ID Check is complete, you’ll receive a message confirming whether it has passed.

Before you drive

If you’ve been asked to complete an ID Check, remember that you’re not insured to drive until you’ve passed it and your policy has reached its official start date.


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