Skip to main content

Will I get a courtesy car with my Marshmallow policy?

This article is for Marshmallow policyholders who want to understand if they are eligible for a courtesy car after making a claim.

Updated over 2 weeks ago

What is a courtesy car?

A courtesy car is a temporary vehicle provided free of charge by one of Marshmallow's approved repairers while your car is being repaired after a valid claim.

You’ll usually receive a small manual hatchback (under 1200cc) such as a Fiat 500. This is intended to keep you mobile and is not a like-for-like replacement.


When am I eligible for a courtesy car?

You’ll be eligible for a courtesy car if:

  • You've made a valid claim.

  • Your car is being repaired at one of Marshmallow’s approved garages.

  • A courtesy car is available at that garage.

If a courtesy car isn’t available, the garage must try to source a hire car as part of their agreement with Marshmallow.


When will I not get a courtesy car?

You won't be eligible for a courtesy car in these situations:

  • You choose to use a garage not approved by Marshmallow.

  • Your claim is for glass or windscreen damage only.

  • Your vehicle is stolen or considered beyond economic repair (a total loss).

  • Your vehicle failed its MOT and no claim has been made.

Marshmallow Plus customers: You will receive a courtesy car even for theft or total loss claim.


Courtesy cars for non-fault claims

If you’re in a non-fault accident, Marshmallow’s partner Winns may be able to offer a credit hire car if the third party doesn’t provide one. Winns will recover the costs from the other insurer.


📈 Summary of courtesy car eligibility

Situation

Courtesy Car Provided?

Vehicle being repaired by our garage

✅ Yes, if available

Using your own garage

❌ No

Theft or total loss

❌ No (✅ Yes if you have Marshmallow Plus)

Glass or windscreen claim only

❌ No

Failed MOT with no claim

❌ No

Did this answer your question?