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Where do I upload my documents?

Marshmallow policyholders who have been asked to submit documents such as Proof of Address, No Claims Discount, V5, or proof of occupation.

Updated over a week ago

If we've asked you to provide a document, you can upload it easily through the Marshmallow app or your online account. Here’s how.


How to upload documents using the Marshmallow app

  1. Open the Marshmallow app.

  2. From the home screen, tap on your Policy.

  3. At the top of the screen, tap Documents.

  4. Select Upload a document and follow the instructions.

  5. Choose the document type from the list and attach your file.


How to upload documents using your Marshmallow web account

  1. Go to your Marshmallow account on a web browser.

  2. Log in with your email and password.

  3. Click on Upload documents from your dashboard.

  4. Select Upload a document and follow the instructions.

  5. Choose the relevant document type and upload your file.


Important things to know

  • Only upload documents we’ve requested. If we haven’t asked for a document, you don’t need to send anything right now.

  • If we need something from you, we’ll email you directly with instructions and deadlines.

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