We may email you requesting some further documents including proof of your current occupation.
If you are currently employed, you can prove your occupation by uploading one of the following documents:
Official work ID
Payslip
Employment contract
Ensure the document clearly states your current job role. You can upload the document using the link provided in the email we sent you.
If you are self-employed
If you are self-employed, you need to provide proof from HMRC. Acceptable documents include:
Welcome letter with confirmation of your UTR number
Notice of Self-Assessment tax return
VAT certificate (if applicable)
If you do not have any of these documents, you can request confirmation of your UTR number directly from HMRC by calling them on 0300 200 3310.
If you are a student
If you are a student, you can prove your occupation by uploading one of the following documents:
Student ID
A letter from your university
If you are unemployed
If you are unemployed and have been asked to provide proof of your occupation, please upload a bank statement dated within the last 60 days.
How to submit your documents
To submit your proof of occupation, follow these steps:
Log in to your Marshmallow account and go to the ‘Documents’ section.
‘Upload a document’ and select the file or image from your device.
Once uploaded, click ‘Submit’ to send your document for review.
Common issues and solutions
Here are some common issues that may arise when submitting your documents and how to resolve them:
Blurry or unclear images: Make sure the document is well-lit and all text is legible. Retake the photo if necessary.
Incomplete documents: Ensure that all pages of the document are included and none are missing.
Expired documents: Make sure the document is recent and up to date.
If we have any issues with the document you have uploaded, we will contact you through email, so please also check your emails for this.